退款Refund
退款与购买后支持Refund and post-purchase support
本共享页面说明 GetZed 游戏与互动项目的退款问题应从哪里开始处理。This shared page explains where refund questions should start across GetZed games and interactive projects.
最后更新：Last updated: 2026-06-21
范围Scope
GetZed 主站不直接销售积分、订阅或产品附加项。退款处理归完成交易的产品或支付界面负责。GetZed main does not directly sell credits, subscriptions, or product add-ons. Refund handling belongs to the product or payment surface that completed the transaction.
何时请求帮助When to request help
如果出现重复付款、付费权益未到账，或产品明显未提供已购买访问权限，请通过If a payment was duplicated, a paid entitlement did not arrive, or a product clearly failed to provide purchased access, use the GetZed 支持页 GetZed support page联系统一支持邮箱。 to contact the shared support email.
有用信息Useful details
请包含产品名称、账号邮箱、订单时间、支付服务商收据，以及发生情况的简短描述。Include the product name, account email, order time, payment provider receipt, and a short description of what happened.